Our return and refund policy

If something isn't right with your order, we're here to sort it out. We offer a 30-day return window and a 12-month warranty on our lamps, both starting from the date your tracking shows the parcel was delivered.

30-day return policy

If you're not happy with your purchase, you can return it within 30 days of the delivery date shown on your tracking.

To make a return:

1. Hold on to all original packaging and paperwork — you'll need them.
2. Send us an email and choose "Order Inquiry" as the subject. Include your order number. (You'll find your order number in your order confirmation email.)
3. We'll send you the right delivery address to return the lamps to.
4. Pack the lamps up in as-new condition with all original parts and packaging, and send them back at your own cost.
5. Once we receive and inspect them, we'll issue a refund for the cost of the lamp/s.

12-month warranty

We stand behind our lamps with a 12-month warranty, starting from the date your tracking shows the parcel was delivered.

If you run into any issues at all, just get in touch. We'll walk through some troubleshooting steps with you to work out what's going on — and if needed, we'll repair or replace the lamp.

Reach out any time via our contact form. We're glad to help.