Orders, Shipping & Tracking
We have got your order covered — tracking, delivery times, changes, returns and warranty, all in one friendly place.
Friendship Lamp Order
- Tracking your order
Waiting on your order? Everything you need to track it is in your order confirmation email, which we send…
- Our return and refund policy
If something isn't right with your order, we're here to sort it out.
- Placing Your Friendship Lamp Order
Need to change how many lamps are in your cart, or running into trouble at checkout?
- How to cancel an order
Changed your mind about an order? Contact us as soon as possible, select Order Inquiry as the inquiry type,…
- Haven't heard from us?
We aim to reply to every email within 24–48 hours. If you haven't heard back, the most likely culprits are a…
Shipping FAQs
- Shipping and Delivery Times
We have a local store for several regions, and how quickly your order arrives depends on which store you…
- Can I ship to multiple addresses?
Yes — sending lamps to people in different places is easy. You'll just place a separate order for each…
- Where can I find my invoice?
Looking for a copy of your invoice? The good news is you already have it — it's sent to you by email.
More answers
- Change or cancel your order
Need to fix an address or cancel? If your order hasn't shipped yet, we can usually help — but timing matters,…
- How long does a refund take?
Waiting on a refund? Here's what happens once your return reaches us, and roughly how long the money takes to…
- I received the wrong item, or something’s missing
Opened your parcel and something's off? We're sorry if your order didn't arrive as it should.
- My order arrived damaged or faulty
If your lamp or frame turned up damaged or isn't working, we'll put it right — and for genuine faults, we…
- My package is lost or hasn’t arrived
Tracking says delivered but there's nothing there, or it's gone quiet for a while?
- Returns, refunds and your warranty
Changed your mind, or run into a fault? Here's exactly how returns, refunds and your warranty work at…
- Where’s my order? Tracking and delivery times
Wondering where your order is? Here's how to find your tracking, plus the delivery windows to expect for your…
- Which countries do you ship to?
We run regional stores so your order ships from close to home.