Tracking your order
Waiting on your order? Everything you need to track it is in your order confirmation email, which we send once your order has been processed and is on its way. That email includes your order number, payment details, GroupID, and a tracking link you can use straight away.
When will I get my tracking details?
- First, you'll get an email letting you know we've received your order.
- Once your order has been processed and is on the way, you'll get your order confirmation email.
- That email contains all the important details: your order number, payment details, GroupID, and your tracking information.
How do I track my order?
Open your order confirmation email and click the tracking link inside.
You can also copy the tracking number and paste it into the right carrier's tracking page directly:
- USPS.com® – USPS Tracking®
- Track your package or shipment with FedEx Tracking
- Tracking | UPS – United States
- DHL eCommerce Tracking (dhlglobalmail.com)
- Track Package – PCF (pcfcorp.com)
- Track your items – Australia Post (auspost.com.au)
- Tracking | New Zealand Post (nzpost.co.nz)
Not sure which carrier to use? Try the universal tracking website — it works across most carriers.
For estimated delivery times, see our dedicated page.
I can't find my confirmation email
Don't panic — there are a few common reasons this happens:
- Your order may still be processing
- It landed in your spam or junk folder — check there first
- You may not have entered an email address on your order
- You may have used a different email address than you expected
- The email address entered at checkout may have had a typo
- Your order may not have gone through successfully due to a payment error
Send us your order number via the contact form and we'll track it down for you.
If you don't have your order number, just send us the email address and full name you used when you placed your order and we'll do our best to locate it.