My order arrived damaged or faulty
If your lamp or frame turned up damaged or isn't working, we'll put it right — and for genuine faults, we cover the return postage.
What to send us
Message us with:
- Your order number.
- A description of the problem.
- A photo or video showing the issue, if possible — it helps us sort it out faster.
What happens next
We'll arrange a replacement or a refund and send you the correct return address for your country. Please wait for that address before sending anything back — return centres vary by region, and a parcel sent to the wrong one can go missing.
Still stuck? Contact us and we'll help.
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