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Returns, refunds and your warranty

Changed your mind, or run into a fault? Here's exactly how returns, refunds and your warranty work at LuvLink, and who covers the return postage.

The basics

  • Returns: You can return an order within 30 days of receiving it for a refund.
  • Warranty: Every device is covered by a 12-month warranty against faults.

Who pays for return postage

  • We cover it when your item arrived faulty or damaged.
  • You cover it when you've changed your mind.

How to start a return

  1. Message us with your order number and a brief note on what's happened. If the item is faulty, please include a photo — it helps us sort it out faster.
  2. We'll send you the correct return address for your country. Please wait for this address before shipping anything back — return centres are region-specific, and a parcel sent to the wrong one can go missing.
  3. Once your return arrives and has been inspected, we'll process your refund or replacement.

Still stuck? Contact us and we'll help.

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