My package is lost or hasn’t arrived
Tracking says delivered but there's nothing there, or it's gone quiet for a while? Do a couple of quick checks first, then get in touch and we'll follow it up with the courier and get a replacement on its way to you.
Quick checks to try first
- Look around your delivery area — porches, side doors, mailrooms, and with neighbours. Couriers sometimes leave parcels in a safe spot rather than at the front door.
- If your tracking only just updated to "delivered", give it a little time. Parcels occasionally get scanned before they actually arrive.
Still nothing?
Send us a message with your order number and we'll look into it with the courier. If the parcel is confirmed lost, we'll arrange a replacement so you're not left without your lamp.
Still stuck? Contact us and we'll help.
Related articles
Was this useful?