Is My LuvLink Digital Photo Frame Online?

Your frame can show as connected to Wi-Fi but still not be online — the two aren't the same thing. To check, go to Settings → Wi-Fi on your frame and look at the Connection status. If it says _Connected_, your frame is online. If it says _Unknown_ or _No internet_, you'll need to do a little troubleshooting.

How to check your frame's connection status

1. Open Settings on your frame.
2. Tap into the Wi-Fi submenu.
3. Look at the Connection status field.

What the status means

• If it says _Connected_ — your frame is online and ready to receive photos.
• If it says _Unknown_ or _No internet_ — your frame can see your Wi-Fi network but can't reach the internet. This usually happens when your router needs a reboot, or when your Wi-Fi has certain settings the frame doesn't support.

What to try first

1. Reboot your router.
2. Reboot your frame.
3. Wait 10 minutes.
4. Try reconnecting the frame to your Wi-Fi network.

If the status still doesn't change to _Connected_ after doing this, take a look at the No Internet or Unknown Internet guide for the next steps.

Hopefully you're back online in no time! If not, contact us and we'll help.