No Internet or Unknown Internet
Your Digital Photo Frame has connected to Wi-Fi but can't reach the internet. This is almost always caused by an incompatible network setting rather than a fault with the frame. Work through the three steps below in order — most people are back online by the end of Step 3.
Step 1: Reboot your network and your frame
A restart clears out stale connection data, and it's the quickest fix for most "No Internet" or "Unknown Internet" errors.
- Turn off everything — your modem, router, and any access points — as well as the frame itself.
- Wait 10 minutes.
- Turn them all back on.
Step 2: Make sure your network uses IPv4/DHCPv4
The frame only works with a local IPv4 address. It cannot use a local IPv6 address.
If you're not sure what your network is using, or if the frame isn't picking up a local IPv4 address, ask someone tech-savvy or contact your internet provider. They can check whether local IPv4 addresses are enabled and turn them on if needed.
Step 3: Make sure your frame is on a 2.4 GHz Wi-Fi network
The frame only works on 2.4 GHz Wi-Fi. It is not compatible with 5 GHz.
Some routers combine 2.4 GHz and 5 GHz into a single network — this is often called band steering, smart connect, or SON. That can cause problems for the frame. If your router does this, create a separate network name (SSID) for your 2.4 GHz band and connect the frame to that one.
Still stuck?
If you've worked through all three steps and you're still offline, we're happy to help. Email us at support@luvlink.com or submit a support ticket and we'll get it sorted.