Troubleshooting
We're here to help you troubleshoot your connected frame.
- Frame Stuck on Startup
If your Digital Photo Frame is stuck on the startup screen, won't boot, or seems to load forever, the most likely cause…
- LuvLink Frame does not connect to WiFi
If your WiFi is visible but your Digital Photo Frame won't connect to it, the most likely causes are an incorrect…
- No Internet or Unknown Internet
Your Digital Photo Frame has connected to Wi Fi but can't reach the internet.
- Wi-Fi Does Not Show Up on Frame
If your Wi Fi network doesn't appear in the list on your Digital Photo Frame, it's usually down to the frame's Wi Fi…
- Screen Flickers
A sudden power interruption — like being unplugged mid use, a power outage, or a power surge — can cause your LuvLink…
- Frame Has Disconnected
If your Digital Photo Frame keeps dropping off Wi Fi, the most likely causes are a weak signal or a guest network with…