Connecting Your Friendship Lamp at College
Campus Wi-Fi works differently to home Wi-Fi. Before your lamp can connect, your college's IT department needs to add it to their approved-device list — a process called whitelisting. This guide walks you through it, from finding your lamp's ID to a hotspot workaround if it won't cooperate.
Step 1 — Find your lamp's MAC ID
The MAC ID is printed on a sticker on the base of your Friendship Lamp. It's a string of letters and numbers that looks something like 3AF21C779B00, and it's labelled "MAC ID."
Not sure you've got the right one? Take a photo and send it via the contact form and we'll confirm it for you.
Step 2 — Register the MAC ID with your IT department
Take your MAC ID to your college's IT department and ask them to whitelist it on the campus network. Once they've approved it, you can go ahead and set up the lamp.
Step 3 — Set up your lamp
- Plug your Friendship Lamp into a power outlet.
- Follow the steps in the LuvLink App Setup Guide to connect it to Wi-Fi.
Lamp stuck on purple?
A purple glow during setup usually means the lamp is having trouble connecting. Double-check that:
- Your lamp's MAC ID has been successfully registered with the college IT department.
- The network is 2.4 GHz — Friendship Lamps don't support 5 GHz Wi-Fi.
Still stuck? Try the hotspot workaround
- Move the lamp out of range of the college Wi-Fi so it returns to dim red setup mode (plug it in off-campus, or temporarily connect it to your computer).
- Connect your lamp to a mobile hotspot using the app's setup process.
- Once it's connected to the hotspot successfully, unplug the lamp.
- Bring the lamp back to your college room and plug it in again.
- With the MAC ID approved, the lamp should recognise the college Wi-Fi and connect automatically.
If you're still having trouble, contact us via the contact form and we'll help.