The Wi-Fi Network List Is Empty During Setup

You have the lamp in setup mode and the app is asking you to choose a Wi-Fi network — but the list is empty, or your network is not in it. Work through the steps below in order. If the list is still empty at the end, please contact us rather than keep retrying: an empty list that does not recover is something we need to look at.

First, update the app

We have released a fix for this. Update the LuvLink app to the latest version from the App Store or Google Play, then put the lamp into setup mode and try again. Most empty lists are resolved by the update alone.

If the list is still empty after updating, the app now lets you enter your Wi-Fi name and password by hand instead of choosing from the list. That works even when the lamp's scan comes back empty, so it is the fastest way through if the network still does not appear.

Two things worth knowing when you type it in:

• The network name is case-sensitive, and a stray space at the end will stop it connecting.
• If it does not go through the first time, try once more — and if it still will not connect, run setup again from the beginning.
• Hidden networks work this way too. Nothing can scan for a hidden network, so typing the name and password in by hand is how you join one.

If it still does not appear

Friendship Lamps join 2.4GHz networks, so a 5GHz-only network can leave the lamp with nothing to show. It is still worth typing the name and password in — and if that does not connect, run setup again from the beginning.

Then try these, in order

1. Move the lamp closer to the router for setup. You can move it back afterwards.
2. Power cycle the lamp. Unplug it, wait 10 seconds, plug it back in, and put it into setup mode again.
3. Restart the router. Turn its Wi-Fi off for 10 seconds, restart it, then plug the lamp back in. The lamp should turn blue and then dim red.
4. Close and reopen the LuvLink app, then start setup again from the beginning.

If the list is still empty

Please contact our support team and tell us:

• Your lamp's MAC ID, from the label on the base
• Your LuvLink account email address
• Whether the list is completely empty, or shows other networks but not yours

That last detail matters more than it sounds: a list showing other people's networks but not yours points at the network, while a list showing nothing at all points at the lamp. Telling us which one you are seeing saves a round of questions and gets you an answer faster.

On a college, hotel or workplace network?

Networks that ask you to accept terms or sign in on a web page cannot be joined directly by the lamp. See our guidance on connecting in those environments — a phone hotspot is the usual way through.

You might also see this described as

Different places describe this same problem differently, so you may have seen it called:

• The Wi-Fi network showing as nil, or "WiFi Network is Nil"
• No networks found, or an empty network list
• The lamp not finding or not detecting Wi-Fi
• The network list showing other networks but not yours

They are all the same situation, and the steps above apply to all of them.