Troubleshooting
We're certainly keen to help you each step of the way! Find your answers here or contact us!
- What Do I Do if My lamp is Red?
A dim red glow means your Friendship Lamp is in Wi Fi setup mode because it has lost its connection.
- How to Go Back to the Setup Mode
If your Friendship Lamp is frozen on a colour or not responding to touch, you need to reset it to setup mode — that's…
- My Lamp Is Not Sending/Receiving Colors
If your Friendship Lamp isn't sending or receiving colours, the most likely cause is a GroupID problem.
- Help! My Friendship Lamp Is Stuck on Purple!
A purple glow is normal — it means your lamp is installing a firmware update.
- Troubleshooting Common Error Messages
If you hit an error message while setting up your Friendship Lamp, the fix is usually quick.
- My Lamp Randomly Turns On!
Is your lamp lighting up when you don't expect it to? It's almost always one of a few simple things: a typo in your…
- What Is the MAC ID and How Can I Find It?
The MAC ID is a unique number tied to your LuvLink Friendship Lamp, and you'll need it during setup.
- Why is My Lamp Stuck on Yellow?
A yellow light on your LuvLink Friendship Lamp usually means one of three things: it's waiting for a group admin to…