More answers
- Change or cancel your order
Need to fix an address or cancel? If your order hasn't shipped yet, we can usually help — but timing matters, so reach…
- How long does a refund take?
Waiting on a refund? Here's what happens once your return reaches us, and roughly how long the money takes to land. 1.
- I received the wrong item, or something’s missing
Opened your parcel and something's off? We're sorry if your order didn't arrive as it should. We'll make it right.
- My order arrived damaged or faulty
If your lamp or frame turned up damaged or isn't working, we'll put it right — and for genuine faults, we cover the…
- My package is lost or hasn’t arrived
Tracking says delivered but there's nothing there, or it's gone quiet for a while?
- Returns, refunds and your warranty
Changed your mind, or run into a fault? Here's exactly how returns, refunds and your warranty work at LuvLink, and who…
- Where’s my order? Tracking and delivery times
Wondering where your order is? Here's how to find your tracking, plus the delivery windows to expect for your region.
- Which countries do you ship to?
We run regional stores so your order ships from close to home.